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Terms & Conditions

Contact Information

E-mail: info@austinsown.com
Phone:  866-267-2823
Fax:  855-355-5546

Address: PO Box 3177 Amarillo, TX 79116-3177

or use our Contact Us Form

Order Confirmation, Changes, and/or Cancellations

You should receive an email order confirmation of your order that shows an order confirmation order. If something is incorrect with your order, please contact us immedidately for changes or cancellations. 

Shipping

Orders typically ship within 3 - 5 business days (USPS flat rate boxes) if all ordered items are in stock. Currently, we are not offering overnight shipment options but if you are in immediate need, please contact us.  We can only ship internationally to Canada.

Refund & Return Policy

We accept returns and/or issue refunds if the product was found to be damaged upon arrival or if the wrong item was shipped. Please review your order confirmation to be sure you are ordering the right product. If you do have a problem with your shipment, please contact us through the Contact Us link or call us directly.

Security

Our site is registered with GoDaddy Secure Site Services.

Merchant Verification

We are a verified merchant with Authorize.net.

Privacy

Your personal information that is entered to ship your order is stored on a secure server and once we verify and authorize your credit card information, it is immediately deleted and NEVER stored on our servers. We do not share any of your personally identifiable information about you to any third party. 

Site Errors

We try to keep our site as accurate as possible but we can not guarantee that product descriptions or other site content is error-free. Please contact us if you find a site error and we will correct it immediately.